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Report: #1221756

Complaint Review: Mattress One - Fort Lauderdale Florida

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  • Reported By: M.Glennon — Florida USA
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  • Mattress One 3831 N Federal Hwy Fort Lauderdale, Florida USA

Mattress One TERRIBLE BUSINESS Fort Lauderdale Florida

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DON'T EVER STEP FOOT OR SIGHT AT THIS PLACE. This place doesn't even deserve one star. The sales man Matt is a shady, fake, lying sales person, and calling him a person is being very kind. Even when I was there another customer came in complaining that he bought his $700 mattress in January 2015, and never got it delivered or his money back! He didn't even handle the situation right, didn't even help the poor man. Too bad that when this happened I had already payed $500, while the rest was being financed. Now the reason why I payed $500 up front was because he "needed" to turn the sale in so that way it would be delivered next day (FIRST LIE). In my situation, he tried selling me a $1200 mattress, and promising it would be delivered the next day (Saturday), then he added that if the delivery people couldn't, "he would do it himself". (SECOND LIE) If I already payed and signed papers so it would be delivered next day, why would he offer his own delivery? (CREATING SUSPICION) While we were almost finishing, he offered if we wanted to take it home today, and so he would help us tie it to our car, wanting to have the mattress right away, I said yes. (MY MOM WAS SUPER SUSPICIOUS AT THIS POINT, AND ASKED HIM IF HE HAD THE MATTRESS THERE BECAUSE USUALLY THEY HAVE IT AT THE WAREHOUSE) He said yes. When pulling up my car, I see that he is grabbing the FLOOR MODEL (Dirty, disgusting, used, with everyone's dead skin, hairs, and who knows what else) I got off the car and said what? The floor model? No, no, no! He NEVER mentioned it was the floor model that he was selling us! NEVER, NEVER, NEVER! AND WHO WOULD PAY $1200 FOR A USED FLOOR MODEL ANYWAYS? Crazy. He showed his true colors, a shady, fake, lying sales person. The poor other customer was right! I don't know how this company has these kind of sales people. THEY SHOULD BE ASHAMED! After this he called the general manager, Greg Bill, I explained to him what happened and he said he would get this taken care of, but I had to wait until Monday and that then it would take 5-7 business days to get my money back; which, I thought was RIDICULOUS. While also, this "general manager" wasn't being serious at all, at times he was even laughing. SO UNPROFESSIONAL. I also called the police, filed a report, and called my bank, which they said that if by Monday I don't get my money back, they are canceling the transaction themselves. The police said the same thing, if I don't get my money back by Monday, I have to contact them. I'm not the other poor customer waiting MONTHS to get his money back. NO WAY! Wrong person to mess with. TERRIBLE BUSINESS!

This report was posted on Ripoff Report on 04/10/2015 08:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress-one/fort-lauderdale-florida-33308/mattress-one-terrible-business-fort-lauderdale-florida-1221756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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