Complaint Review: Mattress One - Clearwater Florida
Mattress One Mattress 1 Mattress One Mattress One Clearwater Mattress 1 Clearwater Deceptive Information Given During Sale Clearwater Florida
I normally do my homework before making large purchases but this company caught me with my guard down. I walked into their store near the Clearwater Mall on Gulf to Bay Blvd. on the Black Friday weekend of 2016. I spoke with a Steve Kregel who was the salesman on duty at the time. I told him I have a bad back and of course having a weight issue, I need something with greart support.
I then asked him about the Sealy Hybrid, he said it was a $1300 mattress but that it was a very firm mattress and that it should provide me with ample firmness for my condition.
This was the first time putting this kind of money into a mattress but I figured if it helped me to get a better sleep, I'm willing to make the investment.
I asked him several times, "are you sure this mattress is firm enough for someone of my size and with a bad disc in the lower back"
"Absolutely" Steve said, "besides, we have a 6 month Comfort Guarantee". Steve also sold me the deluxe adjustable frame.
Total retail price $2876.16.
I took delivery of the mattress and deluxe adjustable frame in mid to late December of 2016. Around August or September of 2017, I started developing severe pain in my back, so bad that I had to miss work several times because I could barely move when I got up. I wasn't sure what was going on and so I started making appointments with my doctors fearing that perhaps a medical condition was setting in.
The doctors found nothing and literally just prescribed muscle relaxers. I noticed that if I inclined my adjustable frame to a 45 degree angle, I could sometimes sleep a little better.
Around late November of 2017, I accidentally fell asleep on my couch one night as I hadn't been sleeping well the past several months so I just crashed I guess. To my surprise, I woke up the next morning feeling like a million dollars! After all this time, it's the bed... the bed is killing me! But alas, I'm beyond the 6 month "comfort guarantee"!
I contacted Mattress 1 and finally managed to get correspondence with Mimi Cintron <firstname.lastname@example.org>. Note that they don't even have their own company email address. I explained what was going on and she just kept on mentioning that the mattress was still covered under a manufacturer warranty against defects. I kept on explaining that the mattress itself was probably fine and that it probably wasn't firm enough for me and that the salesman, "Steve Kregel" should have not recommeneded this mattress. He told me this mattress was very firm and should provide the support I need. He should have some responsibility to the customers in what he recommends. What he did was deceptive in my opinion. If he didn't know he should have said, "It all depends on how you feel after sleeping on it." Don't recommend something you don't know about.
She basically told me that there was nothing else they could do. I even asked if they could work out a deal, maybe sell me a firmer mattress at a reasonable discount. I was willing to take another if they could work me out a deal and they still wouldn't have any part of helping me in the situation.
I finally reached out to Sealy thinking they would at least back their own product. Sealy straight up said there was nothing they could do or would be willing to do.
Do yourself a favor and do some research on this company. I found some interesting facts about the owner doing a background check.
Had I known what I know now, I would have NEVER walked into this place.
Furthermore, Sealy won't see a dime from me for the rest of my life and I will be sure to spread the word about their lack of integrity in supporting their product or people who purchase them.
This report was posted on Ripoff Report on 06/24/2018 02:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress-one/clearwater-florida/mattress-one-mattress-1mattress-onemattress-one-clearwatermattress-1-clearwater-decept-1448799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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