Mattress One Matress One, Matress 1, Mattress1One Horrible bedding / mattress company! Mattress 1 takes pride in cheating the elderly -AVOID Houston Nationwide

Mattress 1 One in Texas likes to cheat the elderly. I called about an incomplete delivery – missing $180 worth of bedding from my elderly mother’s purchase. They had been stringing my mother along for months talking about back order slips items from items already paid for. She made over 4 calls over a 6 month period in 2014 getting stories about delays and not to worry it is coming. I overhead the last such conversation with Mattress One in July 2014 including the part about their shipping record show they owe her the 2 pillows.

I got more involved recently after she passed away, they “laughed” about the situation. They said they would not deliver the pillows nor issue refund since it had been too long a time since the original sale. They also disputed the notes I had from past conversations with my mother effectively stating they never happened. The sale rep said I should be happy since a year or so ago Mattress1 was much worse and at least she did receive the actual mattress itself. The Specific people involved their “run around” operation included: sales representative Diana and customer service lead Jackie. I also heard interesting claims from Mattress1 staff about a Middle Eastern owner ~ Zayed and his political affiliations, his unwillingness to deal with customer complaints and treatment of staff onsite.

Customer service staff even suggested I complain to BBB and Rip Off report?

In spite of all that, no help and no refund received for non-delivered products! Just wasted time and aggravation… Email requests for help to mattress1.com where ignored.

Dishonestly along with crazy internal company politics seems to be the earmark of Mattress 1 One and their total disrespect for customers being a standard way of doing business. AVOID MATTRESS 1.com especially their Houston Texas area locations if you don’t want to waste time dealing with such people. Their number if interested is (((redacted))) or (((redacted))).