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Report: #1188352

Complaint Review: Mattress1one - Spring Texas

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  • Reported By: Jman — spring Texas
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  • Mattress1one 25118 Grogans Mill Rd Spring, Texas USA

Mattress1one Steals, Lies and Laughs over bad bedding Spring Texas

*Consumer Comment: Mattress1 did the same thing to me!

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Matress1One is a terrible, corrupt bedding company. They lie and steal from many customers. Their own staff may admit to this fact and or comment about how they used to be worse so it could have been worse, then laugh. In this case, some bedding was backordered and never delivered.   After weeks of checking a refund request was made. Even that request took time because of the run around games between store sales people, delivery and customer service.

Company refused to let me speak with owner with middle eastern name. matress1 then insistent they needed proof on non-delivery. I we told them that is ridiculous considering how many earlier conversation and inquiries that were made where they clearly admitted needing to make good on original order. We then asked them  to show proof of actual full delivery or we would tell others about their crooked business practice. They laughed and hung up.

Now we see that it is not just The Woodlands and Houston Texas where Matress1One sleaze and  scams exist but in Florida and other locations.  It appears that the overall business model could be dedicated to ~low prices coupled with cheats and scams to steal back the saving and more from legitimate customers.  

This report was posted on Ripoff Report on 11/12/2014 04:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress1one/spring-texas-77380/mattress1one-steals-lies-and-laughs-over-bad-bedding-spring-texas-1188352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Mattress1 did the same thing to me!

AUTHOR: john - ()

POSTED: Monday, November 17, 2014

Mattress 1One in The Woodlands pulled the same rip off game to me. I called about an incomplete delivery – missing $180 worth of pillows. They had been lying to my elderly mother for months about items already paid for not being in stock.

When I got involved recently after she passed away, they “laughed” about the situation.  They said they would not deliver the pillows nor issue refund since it had been too long a time since the original sale.  They also disputed the noteds I had from past conversations that my mother made. The sale rep said I should be happy since a year or so ago Mattress1 was much worse.  The Specific people involved their “run around” operation included:  sales representative Diana and customer service lead Jackie. I also heard interesting claims from Mattress1 staff about a middle eastern owner ~ Zayed.

Dishonestly and theft along with internal company politics and complaints shared to customers about low pay and discrimination appears to be Mattress1one’s standard way of doing business. I agree that all should avoid Mattress1.com, especially their Woodlands texas location at phone 281 419 1015 or 713 983 6281.

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