mattress1one Terrible Products / Subpar Customer Service sanford, Florida

Went to Mattress1one in Sept of 2011, bought an Icomfort Prodigy mattress, boxspring and frame for ALOT of money.  With 2 weeks, mattress was returned and exchanged for a Stearns and Foster Fleet St.  ( lost $500 on that exchange...company policy) plus a charge for the 2 free piece of crap pillows for $99 was added to the exchange. 
 
Now, 9 months later, I am left with a saggy mattress that kills my hips.  For a fee they will send someone with a weighted piece of string to measure the impressions. If not greater than 1-1/2" there is nothing they will do.  "some mattresses just sag like that" is what i was told.  REALLY?!?!?! 

For $1800.00 one would think it "shouldn't" sag like that!  If the impression fits their criteria, they will replace the mattress for a delivery fee. ?!?!?!?!??!! 

I spent alot of money at this store.  I was told how great their products are.  I have been more than nice about both situations that presented...and got nothing but an empty wallet.

I called Corporate today and spoke to Matthew.  He was gracious enough to waive the inspection fee if I did it myself and emailed him photos.  Imagine That!!!  When I questioned the waiver, he started to get a bit rude with me. 

I think I have spent enough money with this company to warrant some better customer service and no more fees for their defective, factory blemished being sold as Firsts inventory!