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Report: #1173724

Complaint Review: Mattress1One - Tampa Florida

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  • Reported By: rcarol — Tampa Florida
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  • Mattress1One 14369 N. Dale Mabry Hwy. Tampa, Florida USA

Mattress1One Mattress1 Deceptive Sales Tactics/Fraudulent Advertising/Unwilling to Cancel Purchase Tampa Florida

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We received a flyer in the Sunday paper from Matress1One stating a Labor Day Sales Event. Free Deliver (no amount of purchase specified to receive free delivery). With purchase of $399 mattress or more, receive: Box Spring $1.00, Memory Foam Pillows $1.00, Bed Frames Any Size $1.00, Matrress Pad Any Size $1.00.  It states $1.00 items are with the purchase of $399 mattress or more on each of the four $1.00 items. It doesn't say anywhere: "Your choice of..." 

We purchased the Serta Perfect Sleeper 8" Memory Foam Mattress, full size, for $499. The sales person then told us we had a "choice" of one of the $1.00 items.  I argued that the ad didn't say "your choice of one", and she said there was a mistake with the ad.  Since we also needed to have a box spring with the mattress, we selected that for $1.00. Then she said there would be a $50 charge for the bed frame.  Again I argued that it should be $1.00, and she said again there was a mistake with the ad.  Then they were going to charge for delivery, and I showed the sales person the flyer that said Free Delivery. She then said: "That's only for purchases of $599 and above."  I argued it was supposed to be free delivery. She went to her manager (who happened to be her mother!), and was told she could waive the delivery fee because the total price of the purchase was $588.50.

The delivery date was scheduled for 16 days from today. Once I arrived home, I got to thinking about what a shady deal I just got from Mattress1One and called the sales person to tell her that I was going to cancel the order because I didn't feel that as a consumer, I was being told the truth about my purchase and I wanted my credit card credited immediately She told me she wasn't able to give me a credit, that I'd have to call their home office in Orlando the next day and cancel the order and try to get the credit that way!

If I don't get this resolved when I call corporate, I'll just contact my credit card company and dispute the purchase!

 

This report was posted on Ripoff Report on 09/01/2014 04:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress1one/tampa-florida-33618/mattress1one-mattress1-deceptive-sales-tacticsfraudulent-advertisingunwilling-to-cancel-1173724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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