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Report: #791605

Complaint Review: Mattress1one - Lakeland Florida

  • Submitted:
  • Updated:
  • Reported By: UnSatisfied Customer — Lakeland Florida United States of America
  • Author Not Confirmed What's this?
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  • Mattress1one 3760 US 98 North Lakeland, Florida United States of America

Mattress1one Deceptive, Unreasonable, Unprofessional, Unscrupuless, Lakeland Florida

*UPDATE Employee: Unsatisfied Customer

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WOULD NOT RECOMMEND NOR SHOULD YOU BUY mattresS through MATTRESS1ONE.  I recently purchased a mattress through MATTRESS1ONE from the 3760 US 98 North  in Lakeland Fl.,  it has a 30 day comfort guarantee. I wanted to return it as I was not comfortable with it, as they have no other mattresses that I want or would like to "exchange" or purchase from them or their stores I requested a refund.   MATTRESS1ONE  apparently only permits upgrades to more costly mattresses and/or trade for equal value replacements and will not deal with UNSATISFIED CUSTOMERS.   According to  Matthew Carnegie Blackshear, Operations Manager, 1255 La Quinta  Dr. Orlando, Fl 32809.  They do not refund for purchases.  
 
MATTRESS1ONE forces you to keep the product you do not want (even when they have a 30 day comfort guarantee) or forces you to purchase some other product they offer and don't want.  They will not consider a refund even if offered a restocking fee.  
 
They do not listen to the customer and will not refund money no matter how dissatisfied they so. So send this to all you know, so they can avoid being ripped off by this company.    Send this to all you know.  Maybe then they will get the idea that one person can affect their business. 

This report was posted on Ripoff Report on 10/24/2011 03:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress1one/lakeland-florida-33813/mattress1one-deceptive-unreasonable-unprofessional-unscrupuless-lakeland-florida-791605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Unsatisfied Customer

AUTHOR: Al romero - ()

POSTED: Thursday, January 02, 2014

Well lets see what is this customer complaint, he bought a mattress that he did not like, he aws given 30days to exchange we have over 60 mattress models and he could not fine one that he liked. Whom it seems to me this is not a Mattress1one issue. And for the refund issue some companies due refunds to customers when you buy from them but then resell them as new, we sell them as used for less then its retail value so he wants us to take a lose for trying to look out for the consumer.

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