pep boys Allignment Fraud brookhaven, Pennsylvania

Pep Boys should never be allowed to work on your car!

My father took his truck in for a wheel alignment. He was quoted $79.99. The tech said that a front end alignment consisted of Toe, Camber and Caster.

He got a call that they wanted $200 to do the alignment because the camber needed adjustment. The camber is adjusted on this model by loosening the upper control arm bolts and prying the arm a fraction of an inch to ensure that the wheel is in the correct position to vertical.

Smelling the scam in the air, he said just do the work you quoted me for. We had an interesting conversation when we went to pick up the truck. I grilled the guy about the difference between a wheel alignment and what he admitted Pep Boys calls a "Toe & Go". Basicially screw you if we need to do a real wheel alignment, we are going to charge you for an additional hour of labor and a parts kit. Well there is no parts kit. GMC's have a cammed bolt that gets turned and that's it.

The General comments on the invoice say " VEHICLE HAS CAMBER ISSUE, CUSTOMER DECLINED ADJUSTMENT, VEHICLE MAY STILL WEAR TIRES, ALSO STEERING WHEEL OFF CENTER DUE TO CAMBER SETTINGS BEING OFF"

Steering wheel centering has nothing to do with camber settings. The steering wheel is off center due to the fact that the tech adjusted the toe incorrectly.

Thanks Pep Boys Please contact me if you have a shop you wish to send me to for a correct alignment.

I forwarded this to Robert Sammons Pep Boys corporate Vice President