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Ripoff Report | Pep Boys Review - Lakeland, Florida - Pep boys overcharged
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Report: #1460083

Complaint Review: Pep Boys - Lakeland Florida

  • Submitted:
  • Updated:
  • Reported By: Sherri — Lakeland United States
  • Author Confirmed What's this?
  • Why?
  • Pep Boys Lakeland, Florida United States

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Pep Boys website advertises various prices to diagnosis A/C problems starting at $34.99. I went in and explained my A/C blows cold and sometimes hot. I was charged $169.95 to diagnos the problem when they advertised prices started at $34.99 and went up to approximately $90.00. I paid the money they charged because I didn't want any trouble. After thinking about it, I called the store and spoke to a Supervisor and told him I felt I was overcharged and why. He told me I paid so much because I needed extra coolant. Coolant is included in the $34.99 price, as advertised on their website. So, coolant does not cost over $100.00. He didn't help me and he lied. So, I put a complaint in to the BBB. I recieved an email from a Manager at Pep boys but he didn't answer my question. The same question I keep asking. Why did I pay so much? I want an explanation as to why I paid so much. I know coolant doesn't cost that much. So, apparantly, Pep Boys doesn't see the need to respond to the BBB. I contacted Pep Boys Corporate and explained to them. Again, no answer. So, beware. Apparently, they can charge however much they want, and get away with it.....even though prices are clearly advertised on their website. Oh, and the management lies to you.

This report was posted on Ripoff Report on 09/08/2018 10:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys/lakeland-florida/pep-boys-overcharged-false-advertising-lakeland-florida-1460083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Consumer Comment

Your Car...Your Mechanic...And A Great Big Deception!

AUTHOR: The Dog - (United States)

POSTED: Sunday, September 09, 2018

 You are using terms which don't add up. The chemical which is used in the AC system is "refrigerant"! "Coolant" is used in the radiator. The refrigerant in any AC system does NOT get used up, such as gasoline. The ONLY way you or anyone else would need to have more refrigerant added is if there is a leak in the system. Without fixing the leak, the new refrigerant would simply leak out just like the original did. Leaks in the AC system are common. A mechanic finds the leak by injecting a dye into the system and then uses a special light to find the leak. You did very well by NOT taking the car to a dealer. Dealers specialize in price gouging, incompetence and poor customer service. The choice of a chain is a little better but not much. Find yourself a good independent shop and patronize them. A good independent shop is usually owned by an older mechanic and employs very experienced mechanics who are far above what you will find in ANY dealership. An independent shop will not price gouge you and will provide excellent customer service. Ask around and make sure you pick one with a good reputation. The reason this store did not respond to the BBB/BS is because they know what you may not know! The BBB/BS is NOT part of ANY government body. The BBB/BS is NOT part of ANY law enforcement body. The BBB/BS has ZERO POWER to do ANYTHING! Do you understand that? The ONLY purpose of the BBB/BS is to SELL their PHONEY accreditations and to SELL their PHONEY ratings. Any business can BUY whatever "rating" they want. The BBB/BS goes to great lengths to deceive the public into thinking they have some sort of law enforcement power. That's exactly why they constantly refer to themselves as " the bureau" just like the FBI or other valid law enforcement operations. Remember, no matter what you may have heard or thought, the BBB/BS has ZERO POWER to do ANYTHING. Anybody who has been in business longer than 15 minutes knows this and pays no attention to their PHONEY BS.

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#3 Consumer Comment

pep boys

AUTHOR: douglas - (United States)

POSTED: Sunday, September 09, 2018

"starting at 34.95"...you need to read carefully...your car obviously required more diagnostic time, thus, more money. You never said specifically what it took to fix. You made out just fine on your thin dime. 

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#2 Author of original report

I never said I was looking for an inexpensive fix.

AUTHOR: Sherri - (United States)

POSTED: Saturday, September 08, 2018

 My complaint is with false advertising. I will gladly pay to have my A/C fixed. I was overcharged for the DIAGNOSTIC. Just because you had a good experience with Pep Boys doesn't mean everyone else does.

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#1 Consumer Comment

pep boys

AUTHOR: douglas - (United States)

POSTED: Saturday, September 08, 2018

If your a/c blows cold and hot, there is a good chance its more than coolant. Everyone wants the cheap fix, however, actuators go bad that work the blend doors. I actually had to remove the dash, to fix a actuator, so it can get expensive.

Pep Boys has always been a pretty good, reliable place for minor things automotive, i.e.; shocks, tires, oil changes. 

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