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Report: #865838

Complaint Review: Pep Boys - Orland Park Illinois

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  • Reported By: Michael — Orland Park Illinois United States of America
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  • Pep Boys Orland Park, Illinois United States of America

Pep Boys I feel cheated Orland Park, Illinois

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There is a serious problem with the Pep Boys in Orland Park, IL. I brought my car in on 3-24-12 to have front end work done because noises when I hit a bump. They said they will charge $19.99 to inspect the front end and I asked if that amount would be applied to the bill if I have the repair work done. I was told no. They told me what was wrong I gave the OK to have repairs done. I had the control arms repaired. When it was done, I paid the bill and the cashier said the noise would be 95% gone.

On the way home, the front-end noise was still there just as always as if nothing was done. I went on the internet on the Pep Boys site and while checking some info I saw that the inspection fee should be free when the work I done. I called the store and complained that the noise was still there and that I should not have been charged for the inspection fee and I was told they could look at that when I bring my car in again for the front-end noise. I had decided I was going to bring my car to Pep Boys anymore because I dont trust them to repair my car anymore. I called the corporate office many, many times and cannot get my $19.99 inspection fee refunded.

This report was posted on Ripoff Report on 04/09/2012 08:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys/orland-park-illinois-60462/pep-boys-i-feel-cheated-orland-park-illinois-865838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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