Rockauto Damaged parts and poor costumer relations. Pitman Nationwide

Rockauto products are poorly packed, handled and are often delivered with major cosmetic damage and or broken.

My major complaint with Rockauto was when I had submitted a warranty claim on an alternator that had less than 50 miles on it. Paid for shipping to get it my house and then had to pay shipping to send it back to Rockauto. The new alternator shipped to my house was damaged, the box was torn and the pulley was bent.

I called up and explained that I need the part over nighted due and that I all ready paid for the shipping twice I'm not paying for it again. They refused to accommodate me even after receiving two of the same broken parts saying that they can only ship it using the same shipping method as when I first bought the product. I dont think asking for overnight or even two day shipping would have been to much to ask for especially after spending literally thousands at Rockauto.

Rockauto's parts are cheap and so is their customer relations.