Sears.com Sears Corp Lied twice to me about order placed Hoffman Estates Illinois

Dear wisemom9,

We appreciate you taking time to post about your recent bunk bed purchase and delivery experience. My name is Mina with the Social Media Support team and from what you described we certainly understand how this has been a dissatisfying encounter with our online customer service. We are truly sorry for the inconvenience we have caused you and your family and we would like to offer our assistance. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (wisemom9), to reference your post to smadvisor@searshc.com and the next available case manager will contact you directly.  Again, thank you for posting about your delivery and refund concerns and member services experience; we look forward to speaking with you soon.

 Thank you,

 Mina H

Social Media Moderator

Sears Social Media Support

wisemom9, 

We thank you for letting us know about your recent online order experience with your bunk beds. We would like to apologize foir any confusion and frustration that has brought about during this time. It would be a pleaseure for us to have you speak with one of our dedicated case managers and speak to you in more depth about what occured. Once we have spoken to you, it will allow us to properly research the matter and determine what would be the best option for assistance. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the bunk beds were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (wisemom0), you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thanks, 

Kurt M.  
Social Media Moderator
Sears Social Media Support