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Report: #1230138

Complaint Review: Sears.com - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dawn — Wisconsin USA
  • Author Not Confirmed What's this?
  • Why?
  • Sears.com Nationwide USA

Sears.com takes forever to refund a cancelled order! Hoffman Estates IL Nationwide

*Author of original report: Still no refund as of today May 23

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 I ordered a front load dryer from Sears.com and talked to my local sears store who said he would match the internet price. I cancelled the order on May 4 which was for $800. I still have not received a refund for the $800 as of today May 19. When I first cancelled the order it was 7 to 10 business days for the refund. Called again and now they are telling me 10 to 14 business days for the refund. This to me is unacceptable. There is no way it should take this long to refund a cancelled order. The longest at any other store is 3 business days. I will never again shop at Sears because of this.  Also when you call customer service they do nothing to help you. They just keep changing how many days it takes to get the refund. 

This report was posted on Ripoff Report on 05/19/2015 08:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/searscom/nationwide/searscom-takes-forever-to-refund-a-cancelled-order-hoffman-estates-il-nationwide-1230138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Still no refund as of today May 23

AUTHOR: - ()

POSTED: Saturday, May 23, 2015

 I called Sears again to tell them that I still do not have the funds in my account. They tell me it will take another 3 to 5 business days to do an investigation. I went to my bank to file a dispute and the bank put the money back in. I truly believe that Sears has no intention of refunding me this money for my cancelled order! Do not shop at Sears!

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