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Report: #1243725

Complaint Review: Software Empire - Internet

  • Submitted:
  • Updated:
  • Reported By: harbinger — HIGHGATE Other Australia
  • Author Not Confirmed What's this?
  • Why?
  • Software Empire Internet USA

Software Empire Software Empire Took my Money, then send me Invalid license key Internet

*UPDATE Employee: Unsatisfied Customer

*Author of original report: [Resolved] I got to install the software i purchased at the end

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I should have realized that the prices were too good to be true. First i get an invalid license key and then i am asked to resolve the invalid license key through an automated phone system !??!!

Simply a scam, so avoid at all costs.

Regards

 

This report was posted on Ripoff Report on 07/23/2015 08:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/software-empire/internet/software-empire-software-empire-took-my-money-then-send-me-invalid-license-key-internet-1243725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 UPDATE Employee

Unsatisfied Customer

AUTHOR: Anonymous - (USA)

POSTED: Thursday, September 24, 2015

Dear Customer,

 

We are sorry to hear that our product/service did not meet your expectations. We have every intention to address your needs and provide the best solution available to resolve your issue as soon as possible.

Our system generates the product keys automatically upon order through Microsoft. At times we come across a product key in which we need to replaced. Once we are notified by the customer we do our best to try and resolve the issue immediately which usually is resolved easily by giving the customer a new product key. We hope that we can move forward and find a solution. If you would like, please feel free to reach out to us either by email at info@softwarempire.com or phone at 800-535-6049.

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#1 Author of original report

[Resolved] I got to install the software i purchased at the end

AUTHOR: - ()

POSTED: Thursday, July 23, 2015

It was resolved after several emails back and forth. No complaints.

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