Software Empire Ordered Word 7, downloaded it, product key # didn't work, called weekly, automated phone system non-existent. Email address also not available. Clearwater Internet

Dear Customer,

We are sorry to hear that our company did not meet your expectations. We have every intention to address your needs and provide the best solution available to resolve your issue.

In regards to your statement about the product key not working, Microsoft generates these product keys for use to use and provide to you. Once your order is placed there is a section where you are asked what country you live in. Once you enter your location Microsoft provides you the 800 number along with the necessary numbers for activation. The product key is attached in the confirmation email you received. We are here as a support if you still need additional help beyond the phone activation or just have any other general questions.

In regards to you not being able to reach us. On our website under "about us" is our address, phone number, email address and hours of operation. You can email us 24/7 and/or leave a voice message for a technician after hours and one will promptly return your call during business hours. 

We hope that we can move forward and find a solution. If you would like, please feel free to reach out to us either by email at info@softwarempire.com or phone at 800-535-6049.