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Report: #1231955

Complaint Review: Southwest Airlines - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: flyboy13 — Fort Lupton Colorado USA
  • Author Confirmed What's this?
  • Why?
  • Southwest Airlines POB 36647 Dallas, Texas USA

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I purchased tickets two months in advance from southwest airlines I tried to change my itinerary with Southwest Airlines thought of their website because there was no way I could make the return flight using the reservation they gave me. I tried to tell them on the phone with customer service that I would not be able make that flight but they did not give me the option of canceling my flight. So when I did not show for my reservation they forfeited all my funds for my ticket I later then read their policy on flight cancellations they forfeited $332 for a no-show.I tried to ask them why they did not have anywhere on their website where you could cancel a reservation online they did not have an answer at all they did was apologize.so anyone reading this report should stay away from Southwest Airlines and pay a little bit more money for your ticket rather than getting ripped off by this company you pay for what you getso in this lesson I've learned I will not be flying Southwest Airlines ever again they are deceptive,rude and unresponsive to their customers. They should not be in business treating customers like they treated me.even if it was posted that that you would not receive a refund for a no-show I could even understand a fine but not all your money lost due to a no-show. I know there will be a lot more people that Southwest Airlines will take money from, but that doesn't make it legal nor moral, to their customers. I have notified the attorney general in my state of Colorado and I have yet to get an answer from him but I urge anybody and everybody that fly Southwest airlines to do the same, so good luck if you have purchased southwest airlines tickets they are a company with no respect or customer service.

This report was posted on Ripoff Report on 05/28/2015 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-airlines/dallas-texas-75235/southwest-airlines-southwest-airlines-took-my-money-for-a-no-show-dallas-texas-1231955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Consumer Comment

It's a bad policy

AUTHOR: John - (USA)

POSTED: Saturday, June 25, 2016

Sounds like this guy saying you did not read works for Southwest Airlines. This policy came in 2013 and is a bad policy. It's truely not the Southwest Airlines of old, so it makes you wonder what's next. They got to make money somewhere to pay thier fine!

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#3 General Comment

Time??

AUTHOR: Tyg - (USA)

POSTED: Friday, May 29, 2015

 "Nor do I have the time.".....REALLY!!!! THAT is the excuse YOU are going to use for not taking just a few mins of YOUR time to READ!!!Look while I agree that its kinda s***** that you lost your money, YOU have to accept YOUR part in all of this. YOU cannot in any stretch of the imagination sit there and place the blame on THEM when YOU couldnt be BOTHERED to READ!!!! YOU made assumptions and when YOU ASSUME you do so at YOUR OWN RISK!!!!YOU are an adult and as such YOU KNOW that EVERYTHING has stipulations. NOTHING is as black and white as we would like it. Youre probably right, you MAY not have purchased a ticket from them had YOU read the information BEFORE you purchased the tickets. But WE wont know that to be true!!!!ALL of us including YOU can only deal with the situation AS IT IS!!!AS IT IS you made a online purchase WITHOUT READING the terms of the agreement. THAT IS ON YOU!!!! Not THEM!!! YOU AGREED TO IT ALL!!!!!SO HOW is it ALL their fault??When YOU make a online purchase YOU are signing a CONTRACT!!! As with ANY contract no matter for what ,YOU should ALWAYS read so YOU are protected. Yes the situation is crappy, but its a situation YOU could have avoided had YOU taken just a few mins and READ!!!

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#2 Author of original report

Just because they say doesn't make it Legal

AUTHOR: - ()

POSTED: Thursday, May 28, 2015

Just because somebody says that you forfeit all your money for your ticket doesn't make it legal nor doesn't make it more you must work for Southwest Airlines first for you to answer so quickly.and you're right I did not read the fine print after I purchased the tickets because if I had I would not have purchased the tickets in the first place. Nor do I have the time. I just thought Southwest Airlines was a reparable company and I trusted them until now with my money for my ticket.I do not plan on paying for their fine from the FAA of $20 million nor should any other customers that fly Southwest I encourage anyone planning on traveling with Southwest Airlines not to that is my right. And the whole reason for my complaint. As I stated before I would not mind a fine for a fee for missing my flight but do you take the whole fair is just wrong.

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#1 General Comment

Quite legal actualy..

AUTHOR: Tyg - (USA)

POSTED: Thursday, May 28, 2015

 SInce its spelled out in the TERMS OF SERVICE that YOU didnt read!! had you read it you would have seen for yourself. When YOU entered in YOUR payment information you were prompted to read a link. YOU DID NOT DO THIS!! SO when the other shoe drops, YOU CRY FOUL!!! YET YOU AGREED TO IT!!! Perhaps the lesson here is NOT that you shouldnt fly with them but that YOU should FULLY read ALL information presented to you.

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