Southwest Airlines Morgan in Customer Relations Kurtis Howard in Customer Relations Jim Ripple VP Southwest Makes a lot of your money on flights you never take Nationwide

I purchased a ticket with Early Bird I was unable to complete. I was told by Southwest that my ticket could be reused until June 2016 so I rebooked travel for May 2016.  I checked in online as I always do, printed my boarding pass at home as I always do and again, was not able to complete my travels due to TSA issues.  Through no fault of my own, I was unable to get through security even though I was at the airport 3 hours early and missed the flilght.  Southwest labled this a a "no show" and refused to refund any portion of the ticket including 2 Early Bird purchases.  To date, Southwest has $325.96 of my money for flights I never took.  Customer Relations is a joke. I was initially told by Morgan that $225.00 would be refunded and I could book travel.  The next day Morgan called to tell me that her team lead, Curtis Howard had determined that I was entitled to nothing due to checking in on the internet.  I was told that Mr. Howard and his boss, Jim Ripple have no direct contact with customers and that I was simply out of luck.  

I would rather walk to any destination in the world that use Southwest Airlines.