Straight Talk overcharged when renewing on line Miami Florida

 This company overcharged me twice (once on 8/28, and once on 10/29) both times I was supposed to be charged $45 and they charged me $47.70. I did not notice it on my August bank statement, but I noticed it right away on my October statement because I did not have any money left after they overcharged me. I did an on line chat immediately and the rep told me they overcharged me before, and that I had to call 866-806-1840 for a refund. I called and was on the phone for a really long time. I was told that someone would call me back within 24 hours. Nobody did, so I called again on 11/12 and was told that I had to e-mail a tax exempt certificate to taxexempt@tracfone.com. I live in NH and we don't have sales tax so my state does not issue tax exempt certificates per my government's web site (http://revenue.nh.gov/assistance/resale-exempt-certs.htm)

The rep I spoke with on 11/12 told me I would have a refund in 3-5 business days. I sent the e-mail with the link showing I cannot get a tax exempt certificate because everyone in NH is exempt from sales tax on 11/13. I called again tonight and spoke with someone named Graceland claiming to be a manager. She could not confirm if my refund has been processed. According to my bank it has not. She told me I have to wait 30 days to see if it has been. They only owe me $5.40 total, but I am not the only person in NH with a straightalk phone, and NH is not the only state in the US that does not have a sales tax. If I buy the phone cards in the store they are $45 not $47.70. They should not be allowed to skim $2.70 from people who pay on line just because we pay on line.