Travelocity Bogus Low Price Guarantee Internet

The famous guarantee from Travelocity that if you find a lower price for the same room on the same date from another website, they will refund the difference and add $50 to your Travelocity account is false.

I booked and paid in advance a non-refundable room price through Travelocity for the Adolphus Hotel in Dallas, then reported the lower price I found that evening on Getaroom.com. I was denied the guarantee on the basis of the fact that the Getaroom reservation allowed for a limited cancellation time for a refund, whereas the Travelocity reservation was absolutely non-refundable with no cancellation allowed.

In other words, the Getaroom res was not only better in price, it was better in terms, too! Travelocity's "customer care" people (in an off-shore call center), including a supervisor I waited on hold 21 minutes to talk to, admitted that both the price and terms were better at Getaroom, but that the difference in the cancellation conditions made it not an exact match; therefore, no guarantee applied.

The so-called guarantee is false because the better rate cannot include anything else that's also better! How ridiculous is that? Needless to say I will not use Travelocity again. There are others whose guarantees actually mean something sensible and reliable.

This is the information provided to Travelocity, accompanied by a screenshot of the Getaroom.com offer, all of which was uploaded to the Travelocity system to make the claim:

Purchase Date: 10/20/2014

Purchase Type: Hotel

ItineraryNumber: 18915799484

Price Paid: 170.81

Lower Price Found: 152.69

Website URL (Lower price found): getaroom.com