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Report: #1369544

Complaint Review: Travelocity - Internet

  • Submitted:
  • Updated:
  • Reported By: Bob — Winter Haven New York USA
  • Author Not Confirmed What's this?
  • Why?
  • Travelocity Internet USA

Travelocity Hotel Charges Central America Internet

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We recently made a reservation, thru Trivago which automatically went into the Travelocity website. The reservation was for Aruba. Their add showed " Low Price", which I took advantage of. Unfortunately, it does not tell you that it is Non Refundable until after they have charged my credit card immediately. They claim that it is the resort, not their charge. I immediately called them and spent over 1 hr with someone in Central America. I also called the hotel in Aruba directly, who had no problem in waving the charge. Since than I have also spoken with someone in India at Travelocity. I have now rec'd 3 e mails from Travelocity that the matter was resolved, however over 10 days later, I still have not rec'd a credit to my credit card acct. Of course, I have disputed it with Amex. Stay clear of Travelocity. I also attempted to contact both the Pres & CEO in Texas. Unable to reach them.

This report was posted on Ripoff Report on 04/25/2017 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/travelocity/internet/travelocity-hotel-charges-central-america-internet-1369544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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