Unclaimed Freight Poor Quality Merchandise Bought a brand new couch an tables in May for over $1,000. We were told we had a one year warranty. P Clifton New Jersey

Three months later after normal use two cushions split at the seam and frayed. Unclaimed Freight replaced them. Then 2 more months passed and two more cushions split and frayed. When we contacted Tracy, the Clifton manager, we were told we were only allowed one set of replacement cushions. News to us. Plus we only had two cushions replaced so far. These stores are franchises. Each store decides how to run their business and thus their policies are a lot like the wild west. We are totally unsatisfied with Unclaimed Freight's merchandise. Poor poor quality and no customer service. Stay away. Go to Ashley or Bob's and get something that will last a few years.

We bought a couch and tables at Unclaimed Freight in Clifton for $1,000 plus total. We were told we had a one year warranty. Three months after normal use two couch cushions split and frayed at the seams. We were able to get replacement cushions. Two months later two more cushions split and frayed and we were told by Tracy, the store manager, that they only replace cushions once. Problem is that these were different cushions. We now have a huge hole in our brand new couch with a blanket over it. We cannot get help from Unclaimed Freight. Each store is a franchise and management does what it wants. Very disappointed in merchandise quality and lack of customer service. Do NOT buy from this brand. They don't care. Furniture is crap. Go to Ashley or Bob's. BUYER BEWARE.