2-10 Home Warranty misled me about my HVAC coverage, delayed my claim for weeks, then denied emergency repairs after the compressor they approved failed within 24 hours. Aurora CO

I purchased a home warranty with 2-10 Home Buyers Warranty believing it would provide peace of mind and financial protection. Instead, it turned into a month-long nightmare filled with misinformation, delays, and denial of service—even during a health-related emergency.

My claim was entered into the wrong system, delaying action for weeks. I was told by multiple employees that I had $3,000 coverage on my primary HVAC unit and $1,500 on the secondary. Later, a claims rep reversed this, saying I only had $3,000 total, then $722 remaining. Eventually, they agreed the secondary unit had its own cap—but only after I pushed back repeatedly.

After approving a compressor replacement, the unit failed again within 24 hours. The technician returned, found the unit frozen, and refused to complete the repair until Monday. I requested emergency weekend service because my son has asthma and we were experiencing extreme heat. They refused.

When I escalated to a manager, I was told “the contract overrides whatever lies we told you.” He admitted their sales and claims teams misled me but insisted their verbal statements meant nothing. I was told arbitration was my only option.

This company knows its internal communication is broken, yet hides behind fine print. I have video evidence of coverage promises, thermostat screenshots showing failure, and emails confirming the delays. They’ve done nothing to make it right.

2-10 Home Buyers Warranty failed to deliver what they sold me. They misled me, failed to repair my system properly, and showed no regard for the health and safety of my family. I strongly warn others to stay away.