American Residential Warranty ARW Paid for services and none given Boco Raton Florida

I have been paying for this sence 2021 for a Home warranty that covers any break downs and the first time I go to file a claim they give me the run around. They tell me they don't have anyone in my area that can do the work, this has been going on for a month and a half. Every time I call them they tell me the same thing They also tell me that I can get someone to do the work but I would have to pay them and send them the bill to get paid back, That is not what I paid for, I paid them for a service so I would not have any other out of pocket expense. All I am asking is to recive the service I have paid for.