American Residential Warranty warranty,contract Nationwide

Hello.I am not the person to be ripped off but I felt I needed to write this comment on American Residential Warranty.I am a class A master HVAC person who has worked in the HVAC industry for 34 years.I had a service call on a retired customer who had a warranty with American Residential Warranty.I did not know this at the time when I ran the call.I had found they had a bad furnace control board causeing there blower to not run thus there air conditioner was not working.They explained to me they had an American residential warranty.I told them the repair was pretty expensive and was over $400.00 dollars and reccomended they contact there warranty company for repairs.

A week later they contacted me stating they wanted the repairs.I told them I would come out but with the age of the unit it may be a bad decision to invest that much money into a unit that was of there age.When I got there they showed me papaer work from another company that stated the furnace control board was bad and they were informing the warranty company so they could get permission to make the repair.

They then showed me a email that American Residential Warranty had denied there repairs stating it was a pre existing condition.Now let me explain the blower would have never worked in heating or cooling if it was a pre existing condition.

Next they showed me an offer by American Residential Warranty to pay them $500.00 USD towards repairs and then would not be warrantied after this point and with a written agreement to NOT electronically or written agreement to not post any complaints against there company any where including social media.

That is why I am taking the time to post this even though I have no dog in this fight.

1.They are retired on a limited income

2.They just had paid 480.00 for there renewal 3 months earlier.

3.I took care of them under the circumstances.

Sometimes we need to look at peoples circumstances and I see as companys grow into monsters they look at only the bottom line.It is not just American Residential Warranty as I have seen many companys AKA Home warrantys make mis leading ads in there advertisments.Please always  read the fine print and remember if it sounds to good to be true IT IS!

Liscensed contractor in Texas