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Report: #1441153

Complaint Review: American Residential Warranty - Boca Raton Florida

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  • Reported By: Nancy — Port Saint Lucie United States
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  • American Residential Warranty 901 Yamato Road Ste 100-E Boca Raton, Florida United States

American Residential Warranty Misrepresentation over the phone - charged my credit card after I cancelled within 24 hours. Boca Raton Florida

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Do not give these liars any of your credit card information over the phone!  The representative over the phone told me their home warranty plan was better than the  AHS American Home Shield warranty I currently have and guaranteed me they covered more items for less money.  The representative told me a one time fee of $19 it would guaranteed me repair of my air conditioner and refrigerator within 24 hours.  I was told they were running a special so I had to sign up today to get the lower prices.   It sounded too good to be true and I should have known better.

Upon reviewing their website and consumer reports on the web, I called back the next day to ask more questions.   American Residential only covers up to $500 if one of my appliances break down - AHS American Home Shield covers up to $3000.   Their service fee per claim is $55, AHS is $75.   To get a plan that covers all the items AHS covers for $68.01 per month I would have to pay American Residential $80.91 per month.    Once I had the true comparison I told the representative to cancel my service. I was transferred to Kate.  I told Kate I wanted to cancel my service because the salesperson misrepresented the services.  I was informed they would cancel the service but I would be responsible for the $19 application fee.  I told her the salesperson did not tell me about any application fee and I wanted all charges cancelled.  She said she would listen to the call and call me back.

I never got a phone call so I contacted my Credit Card company and the charge is currently in dispute!

Don't trust this company all the bad reviews are true! 

This report was posted on Ripoff Report on 05/01/2018 05:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-residential-warranty/boca-raton-florida-33431/american-residential-warranty-misrepresentation-over-the-phone-charged-my-credit-card-a-1441153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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