American residential warranty i purchased a plan from them on 08/11/2015,,2 months ago my washer went out and they had no one in the area to fix appliance, ,WHEN i purchased this agreement on phone they stated they would contact licensed contractor to repair COVERED items Boca Raton FLORIDA Florida

 I purchased a plan from them on 08 / 11 / 2015 via phone, i was told by sales rep if covered items need repairs they would get licensed contractor to repair COVERED items,teo months ago my oven and washer went out so i called ARW but they have no one one that work with them in this area for ANYTHING..si wrote them asking for full refund for reason of misrepresentation.they stated i could not get refund but i can cancel policy..I feel DUPED...matter of fact i was DUPED..now I'm out of money (64/mo)..13 months