American Residential Warranty did not provide service Chicago Illinois

Purchase this warranty to cover all of plumbling,appliances,hvac, and computers,etc to make it easily on me.   I am on S.S. only.  Was told that this company had a large list on contractors that would answear calls within 48 hours of request for service.  Call this company for 5 days and told they could not find plumbler.  On Friday they did send someone but he was not told the real reason he was here.  He was told to check the sewer line.  The complaint I had was the a commode was leaking around the edge when flushed and the sink was slow driaining.  He told that he had to call the company and then he would call me.  Late Friday evening the contractor call me and informed me that all he was getting from the company was the run around.  This company has lied to me concerning their service and ability.  I increased contract to cover all of my home equipment. this was 30.00 more.  on the 29th 30.00 was posted to my bank acct, then again on the 30th of May 89.00 was posted to my bank.    I feel that I should be refunded the 30.00 and this month 89.00.  I know that the first 59.00 is gone has it has been greater than 30 days.  I feel that the 59.00 should be return also but I do know this not able.  I feel this company is a con and should be put close down.  I know that you may not be able to anything about this matter but, at least it may stop other family from getting ripped off.