Caliber Home Loans Inc. My escrow should be at $380 currently, without notifying us an extra payment to our current company or $884 was paid bringing the negative balance on my end to $1,986.66. The insurance department hung up on me 3 hours i held today. Customer service says they cannot help me. Coppell Texas

My escrow should be at $380 currently as we were negative $414 last year plus $884 from the 12/21/21 payment to the new company which left a balance of  $1,298 January 1, 2022 minus the $195 escrow payment we made with January payment which brought us to negative $1,102 and we were waiting on the $1,482 check which would have been deposited today and bring us to the positive $380. However, without notifying us and for no reason an extra payment to our current company or $884 was paid 1/17/2022 against the $1,102 bringing the negative balance on my end to $1,986.66.

Thus, i can not put a check of $1,482 without appearing $504 in the negative. I am not asking for another escrow analysis in hopes that it will be the $525 in the positive as it should be with february’s payment (adding the $195 to the $380). The insurance department hung up on me 3 hours i held today. Customer service says they cannot help me. I have sent messages through the system, i have filed a complaint with the better business bureau… and i want HELP.

I want this fixed because my last mortgage statement  12/31 says $1,102 just like it said online. So i cannot go by your word that it’s not tje $1986.66 as reflected on my end .. or you telling me we will have no money in escrow after putting the refund check when we clearly should!!! 

This is not okay and if i have to get a lawyer i will.