Complaint Review: Caliber Home Loans
Caliber Home Loans Caliber Home Loans - the biggest rippoff for mortgages ! Dallas Texas
*Consumer Comment: I feel for you on your loan
*Author of original report: A stupid rebuttal from a pro Caliber individual
*Consumer Comment: Thanks For The Laughs!!!
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I originally got a mortgage on my home with Heritage Mortgage Banking Corp. in Sept. 2009. They transferred it to Flagstar Bank in Jan. 2013, without my consent. Then Flagstar transferred it to Caliber Home Loans in Aug. 2013, again without my consent. I currently have a mortgage for 15 years, at a fixed rate of 3.00%. It was for $55,000. My monthly payment is $825.38, which includes the principal, taxes and insurance. As of 4-1-2017, my balance was $52,896.35. In April 2017 I made an additional payment of $25,000 towards the principal, expecting my monthly payment to be reduced greatly. I then got my next statement online, which showed the additional payment, but the monthly payment is not changed at all. My balance is now approx. $27,500. On 4-10-2017, when I called to ask why my monthly payment was not reduced, I was transferred to their "Recast Dept." I was told that if I want to change the monthly payment of my loan, I have to pay $250 ! There is no mention of this in my closing documents from Heritage or Flagstar, who was the last bank I dealt with for this loan. This is nothing but a money grab on the part of Caliber. I do not have a prepayment penalty on my loan, yet they are creating one by imposing this greedy bank fee. This would take minutes to do with their software. They are so lazy, they wouldn't even give me the new amortization payment schedule. They told me to figure it out myself using online websites ! I filed a complaint with the FTC - The Federal Trade Commision, the government agency responsible for disciplining these mortgage companies. This useless agency send me an email back telling me to click on a link, which was nothing more than a guide to not being ripped off ! And this is what our tax dollars are paying these useless people in the FTC ! All I can say is do not get a mortgage with Caliber, and if you are transferred to them ( they love assuming other companies mortgages) refuse to accept them.
This report was posted on Ripoff Report on 04/13/2017 10:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/caliber-home-loans/nationwide/caliber-home-loans-caliber-home-loans-the-biggest-rippoff-for-mortgages-dallas-texas-1367666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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