General Steel Rip off Littleton Colorado

   I originally ordered a 30 x 100x 14 building to eventually build a house in. When I talked to the sales person I was told that all the items that came with the house. I was also told that that I was able to pick the colors of the entire building and that if I decided to change the pitch of the roof before that building went into manufacturing it would be "about $2000". I put down the deposit which was a little over 30% of the total cost (which I should have know at that point this was going to a crazy ordeal). I taked to the designer and everything seemed to be going smooth. I asked him if they had a section of the business that could do a floor plan and he said they did so I paid them an extra $500 to have a floor plan made. I went back and forth got the floor plan to our liking and keep going. I asked the designer about changing the roof pitch and he stated to do so I would have to pay an addition $8500. I explained what the salesman told me and he stated that it wasn't correct and I would have to pay the full price. I told him that I was not paying an extra $8500 to just keep it the way it was.

   Several weeks later I was sent a sheet with the color choices, except the roof color was already marker. I reached out to my designer and asked him why that galvalume was already marked and said that I could change the color for an additional price. I told him again that was not what I was told and he stated that this can only be done for an extra price. If you get the theme here everything is an outrageous extra fee to modify. I added two exterior doors to the building which cost me $450 per door just for the frame. I again had to put down a $250 deposit for the door framing. After the issues that I had up to this point I was still going ahead with the purchase since I had already spent $7250 on deposits and from talking to them I was under the impression that if I tried to cancel the order even before the building went to manufacturing I would not get my $7250 deposit back.

   Another month passed and I got the final drawing for the building and once I looked at it I noticed that the original floor plan that I bought from them would not work for this building. There was bath tubes with main beams through them, The beams sat 1.5 feet inside the building so that cut off 3 foot total or 300 sqft from the original floor plan. At this point I had enough and told them that I was going to go a different route and I wanted to cancel my order. I told them it was their engineers that designed the floor plan and they should have know how to design the building around the structural set up. The building had not been placed into production yet and I figured I would lose money for services rendered. I talked to Mr. Graham and he ignored my request to cancel and said they would see what they can do to the back some of the squre footage. I expressed to him that I would rather cancel since I have been lied to from the beginning. He stated that would be expensive and never said anything about it again. Being naive I decided to give them another shot at fixing this.

   A week or so later the designer came back and stated they could get maybe 16 inches of the 3 feet back. I told them I just wanted to cancel that order and I would just have them building a smaller shop with the money I gave them for deposit and go a different route for building my house. Several weeks later I get an email showing the two different building sizes I requested for the shop with a $3400 and $3500 credit next to them. I emailed the designer and asked him what the "credit" was, seeing how what I interputted will definetly not be what they are. He told me that it meant they would take that credit off the original price of the 30x100 building. So overall even with me trying to figure out a way to make all this work they still wanted me to pay the full price of the 30x100 building while only getting a 20x40 building. With my deposits that would come out to me having to pay $21000 for a 20x40 building. I put my request in to cancel again and have not got any response from them.

The designer is Bill Burham

   Also after you put the original deposit down Bruce Graham will call you and want you to leave them a good review on the entire project when all you have done is gave a deposit. I know this should have been another red flag. If you're thinking of buying from them go with your gut feeling which ever way that is. I went against mine and now it has been a mess to just cancel the order. I will update ont the rest of the process when I finally get a response from them.