Greyhound illegally charged my card and refuse to refund

On 3-3-22 I went to greyhound.com to purchase a bus ticket. I went through all the steps to purchase and a on the final page, their website displayed to me and error message ("Sorry we were not able to process.."). No where did it indicate that I had been charged, in fact I assumed my card had declined. On 3-4-22, I went back to the website using an alternate card. The same error message appeared at the end of the transaction  ("Sorry we were not able to process..").

This time, I called customer service. The agent informed me that I had been charged for 2 tickets, one from 3-3-22 and again on 3-4-22. I was shocked. I even checked my email and there was no ticket of confirmations sent to me. He advised me to appeal to customer service with a detialed message with all the confrmation numbers included. I did this and a few days later, I get a general email for Ms. Alforque  saying that I cannot be refunded. UNBELIEVABLE.

Why would I purchase 2 tickets for the same day and time? Had I not called, I would not have known that I had been charged TWICE for a total of $1,073.00. I am not even asking for a total refund, only for the charge on 3-3-22 for $554.00.  My experience with their "customer service" was self-rightous and condensending. The act like this when their WEBSITE IS FAULTY! DO NOT BOOK A TICKET ON THEIR WEBSITE. THEY WILL CHEAT YOU AND KEEP YOUR MONEY.