Report: #1512245

Complaint Review: Irobot - Bedford MA

  • Submitted:
  • Updated:
  • Reported By: Denver consumer — Denver Colorado United States
  • Author Not Confirmed What's this?
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  • Irobot 8 Crosby Drive, MS 10/2 Bedford, MA United States

Irobot Roomba Ignoring 1 year warranty on roomba i7 Bedford MA

*Author of original report: Problem resolved

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I purchased my roomba i7 with automatic dirt disposal online from the company in December 2020 for about $950. The robot vacuum cleaner completely stopped working 8 months later in August 2021.  

I called customer service - but the wait makes it impossible to talk to anyone. My first call said there were 21 calls ahead of me. My second call  reported 48 calls ahead of me. So I  tried emailing customer service. The customer service email response was 1. reboot the machine (which I had explained in my email did not help) or 2. call the same customer service line I had tried earlier.  I next tried forwarding the email string to customer service and asked for more guidance. It’s now been 2 weeks with no response from Irobot.

The bottom line is that the company is not honoring the one year warranty.

This report was posted on Ripoff Report on 09/26/2021 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/irobot/bedford-ma-roomba-ignoring-i-1512245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Problem resolved

AUTHOR: Denver consumer - (United States)

POSTED: Wednesday, September 29, 2021

Irobot reached out to me today. The problem has been successfully resolved.

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