Report: #1494086

Complaint Review: JustFly - WA

  • Submitted:
  • Updated:
  • Reported By: Janet — George Town Exuma Bahamas
  • JustFly WA United States

JustFly FlightHub Refuse to issue refund WA

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I have requested a refund as is mandated by the DoT for flights cancelled due to CoVid, Flight from GGT-FLL, 04/16/2020, returning FLL-GGT 04/20/2020. I spoke with Silver Airways directly and they confirmed that I am due a refund if requested vs. a travel credit but that the online agency I used would issue the refund.  

I spoke to a representative this morning (04/16/2020) live on the telephone at JustFly who confirmed that I would be able to get a refund vs. a travel credit but that I needed to send an email to customercare@justfly.com.  I have done that this morning and they are advising that the airline is not issuing refunds and that they will only provide me with a travel credit.  This is wholly unacceptable as I am entitled to a refund.  They must think I am unaware of my rights.

This report was posted on Ripoff Report on 04/16/2020 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/report/justfly/wa-flighthub-refuse-issue-1494086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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