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Report: #1502729

Complaint Review: Magic Jack -

  • Submitted:
  • Updated:
  • Reported By: Maxilee — Teaneck New Jersey United States
  • Author Not Confirmed What's this?
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  • Magic Jack United States

Magic Jack I purchased a one year plan. From day one, the service did not work. Texted and talked with someone from their technical support department and was told my unit does not work! He said i need a new unit.  It's been 2.5 weeks. They are ripping me off!! This is the WORST company I've ever dealt with!!

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I purchased a  one year plan. From day one, the service did not work. Texted and talked with someone from their technical support department and was told my unit does not work! He said i need a new unit. Call customer service,  said i have to pay $25 for new unit. But i just paid $45.10 for a service that i could never use! So i was told customer support would call me in 2 days, and im still waiting 2 weeks later!!!

Just called again. They cancelled my account but said due to their agreement,  i cannot receive a refund, even though their site says you have 30 days to claim a refund. It's been 2.5 weeks. They are ripping me off!! This is the WORST company I've ever dealt with!!

 

This report was posted on Ripoff Report on 12/09/2020 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/report/magic-jack/i-purchased-year-plan-day-did-1502729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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