Name - Non-existent Customer Support For Valid Refund Request (Submitted Within Allotted Timeframe) Denver Colorado

I submitted a Refund Request for Advanced Security for $4.99 for all seven domains well before the expiration date and kept getting a message back that said support updated my ticket to a previous ticket I submitted.

They never refunded me the $34.93 I requested within their time frame (before the expiration date for that particular refund request.)

I submitted a new request 3 times.

 My ticket kept getting UPDATED to a previous ticket - instead of refunding me - within the refund time frame for Advanced Security.

The chat support just said they would "let the team know".  

I want to warn others to work with a company that honors your requests for support and doesn't ignore you and rip you off by charging extra items you never asked for and then ignoring your valid requests for refund through their ticket system.  

Name.com will put you in an endless loop of "updating" your ticket to a previous issue and will never resolve your new ticket order.  They do this so that the allotted time will elapse and you will "no longer be eligible for a refund".  

This would be greatly appreciated.