Complaint Review: Netspend - Austin Texas
Netspend Won't answer phone or respond to emails so I can resolve issue with account that is locked relating to a prepaid debit card that I loaded $500 on to several days ago.1 Austin Texas
I purchased a prepaid netspend card and loaded $500 on it while traveling in Montana recently. When I tried to activate/register the card online I received a message stating my identity could not be verified with the information I provided and that I needed to call and speak with a customer service representative in order to resolve the issue.
When I call the number and enter the card info it says it's going to patch me through to a live operator but then it just starts all over and wants me to re-enter everything and when I do it just does the same thing again. I've tried doing the phone verification link and have sent emails all to no avail. Now when I try to sign in to my account through the netspend app it says it's locked as well.
This has been going on for 5 days now and needs to be resolved as I need the money to pay Bill's and am currently laid off do to the Coronavirus outbreak. Please tell me how to resolve this as soon as possible please!
This report was posted on Ripoff Report on 04/19/2020 08:00 AM and is a permanent record located here: https://www.ripoffreport.com/report/netspend/austin-texas-wont-answer-i-1494193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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