Complaint Review: Newegg.com - CA
Newegg.com Newegg Violating their own return policies CA
*Author of original report: They still haven't responded
I sent a 14TB drive for replacement because it was DOA when I got it. Their RMA page states 2-5 days processing after they get it back. They got it on Sept. 2. They have totally stonewalled me on when this will be replaced or refunded! No amount of excuses covers this ineptness when I only live 2 states away. Aside from shipping they've still had it now for 20 days!
I talked to chat on the 17th, after their “processing center” said on Sept. 14th everything was fine and it will send out in 1-3 days, and did NOT ship out on the third day and now it’s 4 days later and still nothing! After asking for a supervisor multiple times and the agent refusing, she finally HUNG UP on our conversation because, well it was time to go they were closing. What HORRIBLE customer service!! I was HUNG UP ON by them because the stupid agent couldn’t sit and deal with the issue because it was 7 pm quitting time, and just pasted some nonsense and LEFT. OMG really?? I hope they review and fire that person.
Completely unacceptable. Newegg USED to be good, until they allowed many many 3rd party sellers on there, AND until their customer service went to $#*!. This and another recent return nightmare a few months ago have turned me completely off to them.
I will not buy from Newegg any more. I have bought it from Amazon and got it 2 days shipping already. I only bought from Newegg it was 20 bucks cheaper... and now I have 50 bucks worth of headaches and unprotected files not backed up. They are just...BAD now. Do NOT buy from Newegg, they are the worst and lie. They told me first 2-5 days after receipt, then they told me 10 more days PLUS 3-5, then the 1-3 days, and still I don’t have any indication they are shipping this back. ATROCIOUS. And now on the 20th day because still no word, I have found it necessary to open a Paypal dispute and a BBB complaint.
A person should NEVER have to deal with this for a simple return of a DOA hard drive.
This report was posted on Ripoff Report on 09/21/2020 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/report/neweggdotcom/ca-newegg-violating-return-1500085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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