Complaint Review: Norwegian cruise line - Miami Florida
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- Author Not Confirmed
- Norwegian cruise line Miami, Florida United States
- Phone:
- Web: Ncl.com
- Category: Cruise Ships, Cruises
Norwegian cruise line False cancellation policy on website stole my money instead of giving me credit Miami Florida
*General Comment: Can you do two things please?
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On Norwegian cruise line website is a statement saying you can cancel a cruise 15 days before it starts if starts before oct for a refund of future cruise credit. There is no name mentioned calling it anything different then a regular cancellation.
However it’s not possible to simply cancel a cruise as stated they kept 75% of my money nearly $1600 is what I lost when I canceled and this statement on there website this false advertising they don’t honor this offer. For a resolution I would really like funds withheld from a cancellation returned as future cruise credit.
This report was posted on Ripoff Report on 10/02/2021 12:27 PM and is a permanent record located here: https://www.ripoffreport.com/report/norwegian-cruise-line/miami-florida-false-policy-1512431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Can you do two things please?
AUTHOR: John - (United States)
SUBMITTED: Sunday, October 03, 2021
1. Get someone with basic English skills to answer my questions, because seriously, this is a mess.
2. I seriously can't figure out what you want. Do you want a refund or credit for a future cruise? It looks like you were guaranteed the latter, but you want the former? I can tell you that I am not aware of any travel agency or cruise line, etc. that is offering straight refunds; such action would bankrupt them.
I purchased a tour of Croatia for June, 2020 that was cancelled and that I will be going on in June, 2020 using the tour credit. Not an issue. I suspect that you were offered a credit for a future cruise but want a refund, but I'm not sure because again, your post suggests that English is not your first language.
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