Paypal Takes Money Out of Your Account Without Any Warning California San Jose

I was charged a $37 fee to transfer funds from one of my accounts to another. There was no message or disclosure of any fees prior to transfer I usually use my office computer and have never been charged a fee to simply transfer funds from one of my paypal accounts to the other. The funds were part of my balance and I did not use a credit card or checking account to transfer. With covid I decided to use the iphone app.

I did the same process and there was no prompt or mention of any fees. I simply said pay friend and put the email address of my other account as the destination. There was absolutely no mention on the Paypal Iphone app of any fees. When I logged into my other account I noticed I was shorted $37. After looking into further noticed a fee was automatically deducted from the amount transferred as "payment for goods and services" even though it was not a payment for goods nor services.

I think it is very poor business practices and sneaky to charge a fee without ever mentioning or disclosing upfront any such fee. I would like a refund of the $37 fee or the transaction reversed. I wonder how many other people simply transfer without noticing this. When I called customer service you get a message that due to COVID nobody is available and then the automated message hangs up on you. I tried communicating through the message center but most of the reps appeared to be copying from a script and nobody had the authority to resolve this situation.

Most of the reps seemed to be located outside of the US as well which is somewhat disconcerting considering this firm stores US citizen's private information such as social security numbers and date of births. This is a large publicly-traded company and not a single person to answer a phone!