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Report: #1498241

Complaint Review: Paypal - San Jose California

  • Submitted:
  • Updated:
  • Reported By: J K — Woodbridge VA United States
  • Paypal 2211 North First Street San Jose, California United States

Paypal Wrongfully Threatened collections on negative balance San Jose California

*Author of original report: Negative balance began on 23 July

*Consumer Comment: No

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My account went into a negative balance due to transactions transpiring. PayPal messaged me multiple times to add funds with their how to's. However, when trying to add funds, they gave an error message and never let me add funds. I finally got an email saying it'll be sent to collections and also told by their customer service rep to call their collections department. Ultimately, I was able to outsmart their system by going into my account, sending a request for funds to another email of mine, then clicking the pay now button and paying as a guest. Only then was funds put into my negative account. They charged me $6 to make that payment. Robbery. Will not use again. Rather use CashApp or Venmo.

This report was posted on Ripoff Report on 07/30/2020 07:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/paypal/san-jose-california-1498241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Consumer Comment

No

AUTHOR: Robert - (United States)

POSTED: Friday, July 31, 2020

Their threat is real and valid.

By your own narrative you spent more than you had in your account because you failed to manage that account and keep track of your balance. Don't use the excuse that "their system" didn't tell you. THEIR system didn't spend the money..YOU did. It is also apparent that your account did not have a valid "backup" source, or this negative balance would have been taken from that.

Why their system did not let you add funds to bring it out of the negative is unknown since we don't know the specifics. But we do know that if by the time you called them and they told you to call collections, you had let it go negative for more than a few weeks.  So there is likely more to this story than you are telling.

By the way do you really think that any other company would be any less forgiving if you ended up with a negative balance with them? Before you jump ship you may want to do a bit of research as to who owns those other companies. You may be in for a bit of a shock.

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#1 Author of original report

Negative balance began on 23 July

AUTHOR: John - (United States)

POSTED: Thursday, July 30, 2020

 The day it went negative I tried to add funds. Waited a week and still prevented from adding funds. No weeks or long standing periods of keeping it in the negative.

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