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Report: #1482209

Complaint Review: Total Wireless

  • Submitted:
  • Updated:
  • Reported By: William — Somerville United States
  • Total Wireless United States

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I was paying $70 a month to Verizon for unlimited talk, text, and 1.5 GB of data. I switched to Total Wireless because they had, for $50 a month, unlimited talk, text, and 25 GB of data.  

I wish I could say that it was a pleasant experience.  

It was horrible. Like with another post, my data speed was stupidly slow. I can add to that, on my part, it was inconsistent. The ONLY place I had reliable internet was at home, connected to my wifi. So, the only place I had reliable data usage wasn't with Total Wireless. If I went out, for example, to the post office, I could sit there and one day it wouldn't work and another day it would. While at the same location, on a day it worked, it started not working, then worked, and then crapped out on me. I fought it for a month and a half. I called tech support. They messed around for a long time (most of my time was on hold) and the problem still wasn't solved.  I did my own research and found out about the "prioritization" stuff where they take their prepaid customers and give them the crumbs left over from post-paid customers.  

Verizon lured me back with a plan of $70 a month - unlimited talk, text, and UNLIMITED data! I dropped Total Wireless like a hot potato.   Verizon checked my IMEI on my phone and it was compatible. Excellent. Or so I thought. Turns out my phone was locked to the TW carrier. In anticipation of going to Verizon, I went ahead a paid off my phone, so it is MY PROPERTY! Thanks to Total Wireless scam (and tactic of questionable legality) of carrier locking phones, they had locked up my property where I couldn't use it and refused to unlock it.  

I had to go ahead and get a new phone from Verizon. I test it all out this morning and no problems from Verizon. Total Wireless proved themselves to be, in my opinion, about as useful as a dried dog dung sitting outside on a hot day.   I will NEVER do business with Total Wireless as long as I live and I will relate what happened to me to everyone I can to make sure they don't fall for this same money trap! I honestly don't know why Total Wireless hasn't been sued over this mess!

This report was posted on Ripoff Report on 07/20/2019 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/report/total-wireless/tracfone-bad-policies-locked-1482209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

Total Wireless Tracfone Their bad policies locked up my property!

AUTHOR: Tracfone - (United States)

POSTED: Monday, August 05, 2019

Hi William. I'm Larry from Total Wireless. I read your post, and I'm sorry that you're having issues with your phone service. This is not the kind of experience we want you to have, and I hope that you'd reconsider. We would like to discuss the details of the issue, so that we can address it immediately.

To better assist you in resolving your issue, please chat with us using this link http://bit.ly/2lFFpmo or call 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can use our self-service menu by texting Help to 611611. We apologize for any inconvenience.

Larry

Total Wireless

 

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#1 Consumer Comment

Well Known GARBAGE Customer Service

AUTHOR: The Dog - (United States)

POSTED: Saturday, July 20, 2019

 ANY of the Trac Phone/Net10 companies as well as the other names they operate under have one common denominator. They have the WORST customer service of ANY company in the universe. In the industry they are a LAUGHING STOCK for their very obvious lack of concern about customers.

In fact, the competition refers to them during their training for their people as to how NOT to operate! This isn't something new...its been that way for years. They don't care about any customers and they have no intention of changing that. The amount of complaints numbers in the thousands and thousands. They don't care, plain and simple! You did well leaving them behind!

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