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Report: #1496232

Complaint Review: Virgin Mobile - Irvine CA

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  • Reported By: Frustrated Consumer — California United States
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  • Virgin Mobile 9060 Irvine Center Dr. Irvine, CA United States

Virgin Mobile Boost Mobile Work Around and Disenfranchaisement of Class Action Settlement for Pay Lo Customers Irvine CA

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Virgin Mobile USA (via Sprint) was with Boost Mobile 1/2020 and transfered their Virgin Mobiles' Pay Lo pay as you go accounts to Boost Mobile services.  There are a couple of issues with Boost Mobile: No offered service to replace old 3g phones, even of the same make, and their agents informing that the account balances wouldn't expire and only had to be used every period (60 or 90) days and didn't need added amounts until the level dropped to $5.

The biggest agrivation is no longer being allowed to put a replacement working phone on the account.  When Boost Mobile previously advertised a person can bring their previous or new phone to pay as you go services for other customers, it seemed to have disappeared when Virgin Mobile Pay Lo (3g) pay as you go accounts were transferred.  The results of the no 3g phone replacement service would be to disenfranchise a person of thier account balance when the phone breaks and the only way to seemingly fix this is to go to a monthly plan account that costs $$ per month - not a good thing for those needing to use these phones for emergencies.

The 60 or 90 day Boost pay as you go accounts (not recoverable once lost to 4g!) need $1 added every period and just one call in the period to stay active, which is nice, but on one of my phone accounts (via Sprint); the autopay option wasn't even initially able to be set up and more than one agent said it didn't need autopay.  However at 90 days, my $378 disappeared and I had to call to get it re-established and set up the 60 day autopay (min $1).  Then, after I previously set up an autopay with my other account (via Verizon/CDMA) for every 90 days, the "electronic glitch' caused my $64 to disappear after 30 days.  Having talked with an agent a third time on 6/10/20, there was mention that Boost Mobile will do a "one time" credit to about a million of these previous Virgin Mobile Pay Lo accounts by approximately 6/15/2020.

These accounts are often kept for emergency phone service providers when fires occur, so it's really anxiety provoking that I'm losing these accounts from Virgin Mobiles' class action settlement to keep these low income accounts for the Sprint and Verizon phone networks if one of the phone tower transmitters stops working. I also can't afford paying $35 for each phone account to be upgraded.  Also, Boost Mobile thinks they're being malevolent to credit the accounts "one time", when their technical problems are most likely going to cause more than one loss of a customers pay as you go account balance.  The whole thing seems to be a cruel work around of the legal settlement with Virgin Mobile Pay Lo accounts for low income customers of all ages (especially elderly) and those who don't qualify for lifeline accounts at this point.

All of this is a frustrating rip-off in plural, never mind the hours of calls to Virgin Mobile and (some to) Boost trying to resolve the technical divestment of money and pay as you go service!




This report was posted on Ripoff Report on 06/10/2020 06:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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