Report: #1512884

Complaint Review: Western Digital - San Jose CA

  • Submitted:
  • Updated:
  • Reported By: Mitchell — SAN FRANCISCO United States
  • Author Confirmed What's this?
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  • Western Digital 5601 Great Oaks Parkway San Jose, CA United States

Western Digital RMA not being processed San Jose CA

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I returned a backup hard drive to Western Digital when after two months it failed.   I went through the company RMA process.  Their online system indicates that they received the drive on September 22nd 2021. 

After a few weeks of waiting, I called the company.  They said the replacement drive would be sent, but would not say when.   I asked, what?  A week, a month, a year?  They had no reply.  I explained that I thought this was unacceptable.   Later in the day they called back and told me it would be sent, 2-5 days.   

I previously opted for SMS notifications.  I've checked the website and have received no SMS notifications.  Apparently the drive has not be sent and I was either lied to or circumstances have changed, which they did not feel any obligation to inform me of.   

Before calling I used an online reporting system.   Hilariously I received a reply with no new information almost two weeks later.  I replied to this email with the RMA number and received a reply a few days later with nothing having been done.

This report was posted on Ripoff Report on 10/17/2021 09:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/western-digital/san-jose-ca-rma-being-1512884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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