Complaint Review: Zenni Optical - Novato California
Zenni Optical Tibor Laczay Julia Zhen Alex, Supervisor in Columbia Jason, Customer Service in Columbia Defective Eyeglasses Cost $182 failed in 16 months - company refused to replace. Novato California
I have purchased expensive Progressives wirh very expensive upgrades to Photochromic Polycarbonate Impact Resistant Digital Free Form Progressive, in both 2016 and 2020. These glasses began to fail at about 12 to 14 months, sadly right at warranty end. It looks very much like ultra cheap materials or planned obsolesence. The front coatings on the glasses began to bubble and peal away, making the useless. My care during the usable time was as prescribed, soft case and optical cloth.
On the 2016 pair, I called customer service and they refused to replace the manufacture defects glasses. They suggested an even more expensive pair, which began to fail at about 12 months. I have very detailed photos. I taked for an hour with Jason in Columbia and Supervvisor Alex in Columbia. As a team, they refused to replace the glasses even though they were purchased in 2020 for $182.
The owners are Tibor Laczay and Julia Zhen. The materials used in the lenses are so cheap, I would reccommend ANY OTHER OPTICIAN.
This report was posted on Ripoff Report on 10/14/2021 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/zenni-optical/novato-california-tibor-julia-1512802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.