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Report: #455730

Complaint Review: 1&1 Internet, Inc - CHESTERBROOK Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: CLAREMONT California
  • 1&1 Internet, Inc 1and1.com CHESTERBROOK, Pennsylvania U.S.A.

1&1 Internet, Inc 1&1 Internet, Inc refuses to fix our problems CHESTERBROOK Pennsylvania

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On 4-23-09 we re-located our corporate server to a new physical address. This directly affects our ISP address as our carrier changed for our internet service. Since 4-23-09 we have been informing 1&1 Internet, Inc. that there servers are still broadcasting our old IP address from our servers previous location and ISP. However, after nearly 50 e-mails and over 35 phone calls. 31 of these e-mails to their legal department they still choose not to address the problem. One of our parent company e-mail/communication systems have been down due to their server not being cleared of the old IP address. Their so-called technical support is no more technical than a 6 month old baby.

Furthermore, after the 31 e-mails to their legal e-mail only then do they finally have an attorney respond. Stating that because I am 1&1 Internet's customer I must abide by their guidelines. However, their guidelines of their agreement are null and void as they have breached their agreement to provide services that will not impede on the operation of our business. Furthermore, they have not ONE competent person within their corporation that will even address the issues we have brought to their attention.

Jwesley
CLAREMONT, California
U.S.A.

This report was posted on Ripoff Report on 05/27/2009 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/11-internet-inc/chesterbrook-pennsylvania-19087/11-internet-inc-11-internet-inc-refuses-to-fix-our-problems-chesterbrook-pennsylvania-455730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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