21st Century Auto Group Why is 21st Century Auto Group allowed to continue their fraudulent business practices? Springfield, New Jersey

To the outside person who already provided answers to this original posting.  When you trade in a car under any circumstances, the original taxes and fees paid have nothing to do with that.  As I've stated before, there has to be a certain amount of CAVEAT EMPTOR when buying a used luxury vehicle.  They are very complicated, and very expensive to maintain and repair.  Unfortunately the transmission issue with the Mercedes you purchased was indeed a complicated one, and we feel that we did the right thing by offering to take the car back from you and put you in another one.  It is against the law to "Re-do" a contract.  If you bought another car, a new contract had to be signed.  I don't have any copies of any contracts here in front of me, but I'm sure the fees were adjusted on the second contract to make up for the difference.  We sell quality cars here at great prices.  There is no such thing as 100% here when it comes to mechanical reliability.  If you want the guys in the white lab coats to greet you and escort you to your loaner vehicle every time you have car trouble, you need to go to a franchise Mercedes of BMW dealer and pay full retail price for your car.  Our cars are a fraction of that price.

 I was a car salesman for 18 years working with an independent dealership in New Jersey and also in the auto trade market. I didnt want to spend much time responding to this but I have some point that make me upset about this review. I have also purchased two vehicles from this dealership and have never had a problem, maybe because I know how to spot a scam or because I am not new to this field. I hope this rebuttal helps you or someone else reading.

  First and foremost I must say that once a car is signed over and traded-in, that cae belongs to the dealership and they have nothing holding them from immediatly selling it. It is as if you sold any other thing to a person, once they buy it- its theres. So you have to be sure that if your trading in, you are 100% sure your willing to get rid of your car.

 Secondly, I can not explain why the transmission would go, this is a major problem that should have def. been avoided and addressed by the dealership prior to selling you the car. Moving forwards, given this problem, they had to correct it. 21 Century Auto is a USED car dealer. Nothing in their paperwork says they sell new cars therefore, purchasing a used car and expecting a "new" transmissin is out of the question. In reality- no dealership would do that. It would cost them wayyy to much.

 Thirdly, replacing your vehicel for another ALWAYS means you need a new contract. It is by law that the dealership has to do this for any vehicle that leaves their dealership lot. The making of a new contract can not be avoided by either party. If the lexus was MORE then the mercedes, then that explains why the contract varies and why infact theire was another contract assigned.

 I am sorry to hear about all of your trouble. As I mentioned, 21 Century has provided my family with two cars already. We just purchased our second car 2 weeks ago. If we have ever had a problem, they are quick to resolve it and have everything worked out. Andre is fantastic and knows all of his stuff. An honest individual and actually the salesman that I first worked with when I came to this dealership. I hope some of this helps and I wish you the best. The staff here is always great.