Report: #431907

Complaint Review: 21st Century Auto Group - Springfield New Jersey

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Ripoff Report is Xcentric Ventures

Submitted: Sat, March 07, 2009
Updated: Sat, April 17, 2010
Reported By: — west milford New Jersey

Author Confirmed

Why?

21st Century Auto Group 305 Route 22 Springfield New Jersey Springfield, New Jersey U.S.A.

Phone:
Web:
Category: Auto Dealers

21st Century Auto Group Misadvertisment of Prices Springfield New Jersey

*Consumer Comment: This auto dealer is a real ripoff

*UPDATE Employee: Customer was dishonest and extremely difficult from the start.

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I don't need to write anything...Just check this out before it's gone...
Look at this...Their website, It's for a 2005 Mercedes CLK-500

http://21-century-leasing.ebizautos.com/detail-2005-mercedes~benz-clk~class-clk500-3896720.html

Advertised at 32,995 ... Vin Number WDBTK75G15T044292
Mileage 29,873 (Not real mileage if you look at pictures it's actually 35,343...So right there it's lie number one...I walked in there and the guy jumps and says "Oh the CLK yeah that's 31 thousand"...Now, look at what I already KNEW before walking in there...

Ebay Motors...Item number 400034637828

SAME CAR...SAME VIN...ADVERTISED FOR 26,995 WITH MAKE OFFER OPTION!!!!

Now notice it's the SAME PICTURES...Car is in the SAME EXACT PLACE IN THE SHOWROOM...and BTW, the Ebay Auction Mileage is off too...Yes you guessed it, 29,873 when in the pictures it's 35,343...Now the car supposedly JUST got there the same day I went to see it according to the salesman...But I live one hour away and believe me I didn't go there hoping to see a convertible CLK with the wood trim, tan interior, and NAV...I had been watching it in MY EBAY for 17 days prior...
These people are very poor liars and should take some lying lessons before trying to mess with people. They don't seem to realize that not ALL their customers are off the street with a little money trying to buy a nice car...They have Phantoms their listed for 599,999...Don't they know that the people that come in their don't only have money, but got to where they are by not being scammed in life or business affairs? If they had the money to afford those cars believe me they wouldn't be working there. Yet when a successful,smart business man walks in there with good intentions they immediately insult his intelligence by lying to his face and trying to rip him off...

Poor Business practices and these people should be convicted of fraudulent activities...
Case in point you have both websites with the extreme differences in asking price...What more proof does the BBB or whoever regulates these guys need???

Get off your asses and charge somebody!!!

Reign
west milford, New Jersey
U.S.A.

This report was posted on Ripoff Report on 03/07/2009 10:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/21st-century-auto-group/springfield-new-jersey/21st-century-auto-group-misadvertisment-of-prices-springfield-new-jersey-431907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

2Consumer

0Employee/Owner

#2 Consumer Comment

This auto dealer is a real ripoff

AUTHOR: Bab Heer - (United States of America)

SUBMITTED: Saturday, April 17, 2010

POSTED: Saturday, April 17, 2010

I completely agree with the customer who filed the report. I have the first hand experience. Look at the justification 21st century employee gave... they just insult the customers if you dont agree with them and make them rich, just by paying what they demand. By the way, what they demand has nothing to do with what they advertise.

They themselves say that its 'just an advertisement' to attract people and pull them to their shop.

As I dint want to take a chance, I took the printouts from their website, not for one car, but 4 different cars. As one of their customer mentioned in my3cents dot com, they just played the game that they dont know where 2 of the cars went! They couldnt find their own car on their own lot. Then they shows me their costliest cars, I insisted on seeing only the ones I had the printout for. Then he showed the costliest one and he said he is busy (but I couldnt find anyone else waiting for his time). After checking the car, he wanted me to sit with him to talk 'numbers'.

When I asked him about the price of the car, as I saw in their site as $26,000, he just dint respond, but kept on asking how much I can make as a down payment and whats my monthly payment can be. I dint understand what that has to do with the price of the car, no matter what the down payment or monthly payment is. Anywayz, I said it can be between 5-10 grand and $500-700 per month. I agree that if you need a financing then you may need to know these details. But the dirtiest catch of these rude company is that you have to take the financing from them. We innocent customers will think, whats wrong with financing?

The sales rep goes to his manager then and talks for a while. He comes back with the highest numbers you mentioned. So the down payment becomes $10,000 and and monthly payment becomes $700. Then he asked, are you happy. I was ok, then I asked about how long are the terms for. Now comes the shocking news, its for 60 months!!! Which inturn means, I will pay $10000 + (60 x 700) = 10000+42000 = $52,000!!! I dint understand, why would I pay double the amount of the car by the end of 5 year term. The explanation was they usually ask customers to pay in 48 months, ie 4 years that amount! So it was showing a very high APR in 2 figures. I said as you demanded, I have over 740 credit score, still why should I pay 11+ APR, my bank offers 2.9% APR, I can understand if you ask for 4 or 5% APR. They sarcastically replied saying, if your score was not above 740, then the APR would have been over 20% !!!

I told them then dont worry about financing, I will get my own or I can pay them in cash the entire $26,000. At that time, they called their manager an irritating short guy, comes and rudely, I mean very rudely said they are not running charity, but a business and they will charge what they want, whether its 15% or 25%, we customers dont have to know that. If you want the advertised price, you have to take their APR whatever they say. Or they wont sell the car. I was just shocked, so they have a number and they want that much, no matter what they advertise for. They could even say $15,000 for a car and still get $35,000 through their APR. Thats just ridiculous!!! They are just frauds and cheats, take a look at their BBB rating, its just 'F' which in turn shows their reputation. I think as customers we should be able to do something against these crooks.

Readers, do not get tricked by 21st Century Auto dealer. Do not buy anything from them or visit them. Atleast ask them upfront what the price of the car and the APR they can commit for your credit score. Also record the same while talking to them over the phone. We can file a suit against them later, when they came up with their dirty tricks !

If you want to go through a very bad experience or if you are a masochist just visit this dealer !!!!

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#1 UPDATE Employee

Customer was dishonest and extremely difficult from the start.

AUTHOR: 21 Century Auto Group - (U.S.A.)

SUBMITTED: Friday, August 07, 2009

POSTED: Friday, August 07, 2009

This customer noticed a mistake on our internet advertised vehicle.

1. The mileage listed on our advertised sites pull from our inventory database. The mileage listed of 29,873 was an error. These type of errors occur and it is precisely for that reason why WE TAKE A PICTURE OF THE ODOMETER so that there cannot ever be any doubt as to the mileage.

2. As far as the internet pricing, we are on as many as 15 websites which we constantly update every day. It normally can take up to two days to update a specific vehicle on every site. This may explain why the vehicle was list lower on one site than the other. In any case, we will always honor our lowest advertised price.

THe bottom line is this customer was trying "GET OVER" by using typos he found with the advertised prices, pictures, and mileage to negotiate a better deal for himself. He came into the showroom and was very difficult to deal with. If HE would have just been honest from the start and mentioned the online errors to the salesman, he would have purchased the vehicle for the lowest advertised price quickly and easily.

21 Century Auto Group
Sales

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