Acushield Financial Extreme negligence in Customer Service Las Vegas Nevada

I just pulled up a lot of disturbing information on Acushield Financial online, including what is listed with this website. I have been involved with this company, working towards settling my credit issues for over five years now. During that time, Acushield Financial settled two very small debts for me. After that, it became and is still an uphill battle to get any further settlements processed. I have two outstanding accounts remaining to be settled, with sufficient money in my account with Acushield Financial to settle one of them immediately. I have been repeatedly calling this company since January of 2008, on a monthly basis, to get this process initiated. I am consistently told the same story over and over: "We're sorry, Ms. Sievers, but there was some mixup with your file and now we're on top of the situation. You'll be contacted by us within the next 10 days with an update on the next settlement process." This goes on and on with no resolution whatsoever.

Now I am having difficulty even getting through on their toll free phone number - for the past two weeks, I have gotten routed to a voice mail system everytime I have called, with the directions to leave a detailed message and contact information so that a representative of Acushield Financial can contact me within 24 hours. Needless to say, I have yet to hear from anyone at that company after leaving 7 voice mail messages over the course of the last two weeks. At this point, I have no idea what to do. I am filing this complaint here and I am following the same steps other people have taken to call and file complaints with the BBB in Las Vegas as well as the FTC. I am going to consult with a lawyer to find out if I have any hopes of retrieving the money that I have paid into my settlement account with Acushield Financial. I am highly interested in any type of class action lawsuit that anyone gets started against this company. They have committed what I consider to be the lowest crime imaginable, which is taking advantage of people who are already in borderline desperate circumstances.

Dawn
Knoxville, Tennessee
U.S.A.