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Ripoff Report | Ancestry.com Review - Internet - Ancestrycom this company
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Report: #1236089

Complaint Review: ancestry.com - Internet

  • Submitted:
  • Updated:
  • Reported By: jack — mansfield Texas USA
  • Author Confirmed What's this?
  • Why?
  • ancestry.com Internet USA

ancestry.com This company preys on seniors by advertising a refund if a customer cancels within 14 days, however when you cancel you are told 'NO REFUND'. Internet

*General Comment: Refund policy...

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I am a senior citizen who was preyed upon by this website. You are told that you can cancel their service within 14 days of your use of website and a refund of your payment will follow, however when you notify them of cancellation you are told 'NO REFUND' because of a technicality. TOTALY UNETHICAL!

This report was posted on Ripoff Report on 06/16/2015 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestrycom/internet/ancestrycom-this-company-preys-on-seniors-by-advertising-a-refund-if-a-customer-cancels-1236089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 General Comment

Refund policy...

AUTHOR: Striderq - (USA)

POSTED: Wednesday, June 17, 2015

From Ancestry.com website, Terms & Conditions: Cancellations and Refunds. If you sign up for a free trial, you may cancel at any time during the free trial period and incur no charge. Monthly subscriptions and any subscription that is billed on a monthly basis may be cancelled at any time but are not eligible for a refund. For initial purchases of subscriptions longer than one month where the entire subscription amount is billed at one time, you may cancel during the first 30 days and receive a full refund. If such subscription begins with a free trial, the 30 day refund period begins after the free trial ends.

 

If the company makes their policy easily viewable (even to people who aren't members) and then they follow the policy, it's not a rip off. Refunds depend on type of account you have with them and when you cancel. Sorry it didn't meet your expectations but they did not rip you off.

And to save time, NO I don't work for ancestry.com.

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