Report: #1454871

Complaint Review: Ancestry.com - Lehi Utah

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Submitted: Fri, August 03, 2018
Updated: Fri, August 03, 2018
Reported By: Elizabeth — Jacksonville United States

Author Confirmed

Why?

Ancestry.com 1300 West Traverse Parkway Lehi, Utah United States

Phone: 801-705-7000
Web: ancestry.com
Category: Unauthorised money taken from my credit card.

Ancestry.com Fraudulent Billing Activity Lehi Utah

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In 2018 I discontinued my annual ancestry membership, which had been billed every Feb. Much to my surprise, ancestry billed me for my full membership in Apr-18, to a credit card with a diff expiration date, even though I had never provided Ancestry with this information. This is FRAUD!

I complained to ancestry and they issued a partial credit of $224.55. I requested the remaining credit and ancestry states that they issued a credit for $74.85 in June, however no other credits have been issued to my mastercard for the April-Aug time frame. Ancestry states that they issued the remaining $74.85 credit to my credit card, but this is completely false. This has really put a sour taste in my mouth regarding ancestry's ethics and business practices and I no longer recommend the company to my family, friends or co-workers. Thank-You, Elizabeth Woodford

This report was posted on Ripoff Report on 08/03/2018 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestrycom/lehi-utah-84073/ancestrycom-fraudulent-billing-activity-lehi-utah-1454871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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